Draft for administrator and legal review. This page is not a substitute for the association’s approved policy.
Requesting assistance
For billing questions, possible duplicate payments, or a refund request, contact customer service using the email or phone listed below.
Refund eligibility
Refund eligibility, restrictions, and timing have not been verified. Do not assume a membership fee is refundable or non-refundable without reviewing the approved membership agreement.
Disputed or unauthorized payments
Report suspected unauthorized charges promptly to the association and your payment provider. Applicable consumer and payment-network rights remain unaffected.
Processing
Approved refunds, if any, follow the applicable payment method and association-approved terms. No specific processing period is promised.
Contact
Email: info@vaceos.online
Phone: +1 (804) 661-2861